Philadelphia: Automating Patient Administration

Transforming Healthcare Administration at Philadelphia

Philadelphia was grappling with an administrative overload that impacted everything from patient experience to staff morale and financial health. Manual processes for patient intake, appointment scheduling, and billing were creating significant bottlenecks, leading to delays, errors, and a constant struggle to maintain compliance with stringent healthcare regulations like HIPAA. Melville Agency was brought in to address these critical inefficiencies and enable the hospital to refocus on its core mission: patient care.

Our team deployed a tailored Robotic Process Automation (RPA) solution that meticulously automated the most repetitive and error-prone administrative tasks. This involved programming intelligent bots to seamlessly extract patient data from intake forms and input it directly into the Electronic Health Records (EHR) system. We also streamlined the entire appointment management process, from automated scheduling and confirmations to intelligent reminders, drastically reducing no-shows and administrative calls. Furthermore, our solution automated the complex submission and tracking of insurance claims, significantly improving accuracy and accelerating the hospital's revenue cycle.

The results were transformative. Philadelphia not only saw a dramatic reduction in patient onboarding time and a significant increase in billing accuracy but also successfully reallocated a substantial portion of administrative staff time back to direct patient care. This case study exemplifies how strategic automation can empower healthcare providers to enhance operational efficiency, ensure robust compliance, and ultimately deliver a superior patient experience.

Key successes of this project include:

• Improved patient satisfaction through faster service.
• Reduced administrative costs and operational overhead.
• Enhanced data integrity across all patient records.
• Stronger adherence to HIPAA and other healthcare regulations.
• Empowered staff with more time for high-value tasks.